Warranty Information
Commercial Swing Sets: 10 years Frame / 5 years accessories. See Swing Sets section below for details.
Trampolines: 10 Years. Click here for details. See Trampolines section below for details.
Go-Karts: 5 years with registration. See GoKarts section below for details.
Go-Karts
3 YEAR ADDITIONAL WARRANTY ON YOUR BERG PEDAL GO-KART
BERG Pedal Go-karts are very strong and guarantee years of playing fun. That’s why BERG gives a two-year warranty on your BERG Pedal Go-kart. And if you register your pedal go-kart with us, you will receive an additional three-year warranty.
Register your pedal go-kart within one month of purchase. You will then stand a chance of winning a nice prize to the value of €79. Each month, we raffle the prize among everyone who registers their pedal go-kart.
Would you like a five-year warranty on your BERG pedal Go-kart? Then register now! After registering, you will receive an e-mail from us within a few minutes.
Be sure to save this e-mail because it contains your personal campaign code.
WARRANTY
|
Model |
Frame |
Spareparts |
|
Large go-karts |
5* |
2 |
|
Small go-karts |
5* |
2 |
|
BERG Buzzy |
5* |
2 |
|
Junior |
5* |
2 |
|
Trailer |
2 |
2 |
* Only available through online registration at bergtoys.com/uk/registation
Trampolines
Springfree Trampoline Limited Warranty
If you purchased your trampoline directly from Springfree® (either at the Springfree® Trampoline online webstore or from one of our company sales offices) you are automatically registered for warranty. However, if you purchased via one of our authorized retailers you will need to register to validate your warranty (within one (1) year from the date of purchase). In addition to validating your warranty, when you register your Springfree® Trampoline you can also sign up to receive important news, product updates and promotions. Registered customers are given a profile that allows for easier technical support and also allows us to contact you with important product notifications. To register your
product, locate and contact your nearest Springfree Trampoline customer service center at www.springfree.com or go to http://springfr.ee/w-reg. In order to complete your registration, you will need to provide your name, address, trampoline model name, serial number, date and place of purchase and a scan of your purchase receipt. We recommend that you keep your purchase receipt
in a safe place to ensure you have this information. The frame serial number is located on one of the frame sections and one of the legs (1 & 2). The mat serial number is 3 located next to the sewn warnings WANT TO JUMP? DO IT SAFE! ONE AT A TIME. (3). The net serial number is located under the sewn warnings (4). Your personal information will be kept strictly confidential and not given or sold to anyone. To learn more about our privacy policy, go to http://springfr.ee/p-policy.
WHAT IS COVERED: Springfree Trampoline and its authorized service partners warrant your Springfree Trampoline against original defects in material and workmanship. All components of the trampoline are warranted for ten (10) years from the date of purchase (proof of purchase required). This warranty is only valid when used for private household purposes in accordance with the Springfree Trampoline Owner’s Manual. This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout the 10 year warranty period. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
WHAT IS NOT COVERED: This limited warranty is subject to the following terms:
- For customers whose trampoline is subjected to sea spray or who reside within 1 mile (1.6 km) or less of a salt water environment, the warranty on the steel frame shall be reduced by 25%.
- Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of:
- Trampolines purchased from an unauthorized dealer.
- Improper installation not in accordance with the User Guide and Trampoline & Enclosure Assembly Instructions.
- Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the User Guide and Trampoline & Enclosure Assembly Instructions.
- External sources such as weather, theft, fire damage, cuts or vandalism.
- Repairs or alterations carried out by unauthorized parties or agents.
- Use of the trampoline other than for private household purposes. For example, for commercial or rental purposes
This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality. This limited warranty does not cover expenses related to on-site labor, travel, assembly or disassembly or other charges associated with the repair or replacement of covered components. Shipping costs associated with approved warranty claims lodged within 45 days from the date of purchase will be covered by Springfree Trampoline. Beyond this 45 day period, all shipping costs are the responsibility of the customer.
SUBMITTING YOUR WARRANTY CLAIM If you believe your Springfree Trampoline has a manufacturing fault or a product defect and you need to make a warranty claim, locate and contact your nearest Springfree Trampoline customer service center at www.springfree.com. Alternatively, you can lodge your warranty claim online at http://springfr.ee/wclaim. The terms of the limited warranty require that you contact Springfree Trampoline with your model name, serial number, date and place of purchase and a scan of your purchase receipt. Replacement parts provided under this warranty do not extend the period of the warranty.
WARRANTY LIMITATIONS
Springfree Trampoline is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the product or any other damages with respect to any economic loss, loss of property, loss of revenue or prof its, loss of enjoyment or use, cost of removal, installation, disassembly or other consequential damages. This limitation is not allowed by some states, provinces or territories and so this limitation may not apply to you. Springfree Trampoline will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your trampoline. This limitation is not allowed by some states, provinces, or territories and so this limitation may not apply to you. Any implied warranties relating to your trampoline, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some states, provinces or territories and so this limitation may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights which vary by state, province or territory.
For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. This limited warranty is not transferable and applies only to the consumer who originally purchased the trampoline. This warranty does not cover Springfree Trampoline accessories.
If you have any questions or concerns regarding this limited warranty, locate and contact your nearest Springfree Trampoline customer service center at www.springfree.com.
If you need replacement parts but your warranty has expired, you can purchase them by contacting your nearest Springfree Trampoline customer service center.
Swing Sets
Swing Kingdom Warranty Information
Residential Limited Lifetime, 20-Year and 5-Year Warranty
Subject to ordinary residential use and proper installation by a certified SK installer. Swing Kingdom warrants to the original purchaser at the original installation address, that the structural components of the playground systems, such as the PVC plastic lumber and wood components are covered by a 20-year warranty. In addition all canopies, slides, metal components, swings and accessories are warranted for 5 years from date of original purchase.
Swing Kingdom’s products are not warranted as being suitable for a particular purpose. The suitability of the product is for the purchaser to determine. This warranty does not cover normal wear and tear, failure to properly maintain the product, or damage resulting from misuse or abuse of the product, additionally any acts of nature such as lightning, storms, hurricanes, tornados, earthquakes or any extreme weather conditions. Also any alteration, addition or relocation of the product will void this warranty.
Swing Kingdom reserves the right to deny any claim if the playset or product does not have a product registration on file prior to the claim being submitted. If a product registration is not submitted within 45 days of initial installation, a $99 registration fee will apply to register the play set and utilize the warranty. Swing Kingdom reserves the right to examine photographs and/or physical evidence of the product claimed to be defective, and to recover the product prior to any warranty claims. All products returned for inspection must be sent freight prepaid. In the event of a defect covered by these warranties, Swing Kingdom will remedy the defect within a reasonable time. The remedy will consist of repair or replacement of the defective piece unless it is not practical. Then Swing Kingdom will reimburse the original purchaser for the value of the defective piece. (All freight cost of replacement parts are not covered under the warranty and will be the purchaser responsibility to cover).
Adult supervision is recommended while enjoying your play system.
For safety and comfort reasons, Swing Kingdom reserves the right to make design & construction changes without notice.
Commercial Limited Lifetime, 10-Year and 5-Year Warranty
Subject to private owned establishment use and proper installation by a certified SK installer. (Sk units are built to meet CPSC guidelines and ASTM standards but have not been tested for the general public use).
Swing Kingdom warrants to the original purchaser at the original installation address, that the structural components of the playground systems, such as the PVC plastic lumber and wood components are covered by a 10-year warranty. In addition all canopies, slides, metal components, swings and accessories are warranted for 5 years from date of original purchase.
Swing Kingdom’s products are not warranted as being suitable for a particular purpose. The suitability of the product is for the purchaser to determine. This warranty does not cover normal wear and tear, failure to properly maintain the product, or damage resulting from misuse or abuse of the product, additionally any acts of nature such as lightning, storms, hurricanes, tornados, earthquakes or any extreme weather conditions. Also any alteration, addition or relocation of the product will void this warranty.
Swing Kingdom reserves the right to deny any claim if the playset or product does not have a product registration on file prior to the claim being submitted. If a product registration is not submitted within 45 days of initial installation, a $99 registration fee will apply to register the play set and utilize the warranty. Swing Kingdom reserves the right to examine photographs and/or physical evidence of the product claimed to be defective, and to recover the product prior to any warranty claims. All products returned for inspection must be sent freight prepaid. In the event of a defect covered by these warranties, Swing Kingdom will remedy the defect within a reasonable time. The remedy will consist of repair or replacement of the defective piece unless it is not practical. Then Swing Kingdom will reimburse the original purchaser for the value of the defective piece. (All freight cost of replacement parts are not cover under warranty and will be the purchaser responsibility to cover)
Adult supervision is recommended while enjoying your play system.
For safety and comfort reasons, Swing Kingdom reserves the right to make design & construction changes without notice.